Commercial lending intake
Document collection, financial spreading, validation, exception routing, and approval coordination across fragmented systems.
Built for Canadian credit union operations
Operations automation for credit unions,
Operations automation for credit unions,
made possible with AI.
We automate the manual workflows your existing tools can't standardize.
How an automated workflow flows
Documents · Emails · Forms Inputs across channels
AI Extraction + Classification Structured data, routed by type
Business Rules + Validation Policy and data integrity checks
Human Review + Exceptions Judgment where it matters
Core Banking · LOS · CRM Systems of record
Trusted by 40+ credit unions across Canada 
You already know where
operations break down.
- Loan work scattered across email and disconnected systems.
- Manual workarounds built to compensate for what the core or LOS can't do.
- Regulatory reporting stitched together in Excel every month.
- Skilled staff spending their time moving data instead of applying judgment.
- Two or three people quietly holding together a critical process your institution relies on.
At some point, the manual effort stops being justifiable.
Most automation breaks where the real work lives.
When data is messy. When workflows have exceptions. When decisions need judgment.
That's where rule-based automation reaches its limits. We pick it up — pipelines, decisioning logic, and AI applied where it earns its keep, all auditable and governed for a regulated environment.
Operational workflows we improve.
Where we operate across credit unions and financial institutions — the friction-heavy, exception-heavy, judgment-intensive workflows where rule-based automation runs out.
Regulatory reporting
Reduce manual reconciliation and spreadsheet dependency while maintaining auditability and review controls.
Member onboarding & KYC
Automate intake, validation, and exception handling without removing human oversight.
Financial statement processing
Extract, structure, validate, and route financial data for review and downstream systems.
Operational exception queues
Identify stalled workflows, missing information, and edge cases before they become operational bottlenecks.
Internal service operations
Coordinate approvals, requests, and cross-team workflows that currently rely on email and manual tracking.
Customer story
Atlantic Central streamlines the commercial experience with Mercuri AI.
Ditching 20 years of Excel workbooks to streamline the commercial lending experience for the entire system.
"Working with Dark Consulting Group has been a game-changer for our organization. They don't just offer solutions — they take full ownership of the results, making sure everything they implement truly moves the needle. Their deep industry expertise and strategic mindset have helped us streamline processes, save time, and create real impact for the CU system. With them, we always feel confident that we're in good hands — they bring clarity, efficiency, and trust to everything they do."
Paul Paruch, Atlantic Central
Our methodology.
A repeatable framework for operationalizing AI in regulated credit union environments — designed for predictable delivery, not bespoke consulting.
01
Assess
Identify operational bottlenecks and the exception paths where automation has actually broken down. Pick the workflow that's clearly hurting today.
02
Design
Build governed workflows around how your team actually operates — pipelines, decisioning logic, and human-in-the-loop controls baked in from day one.
03
Deploy
Integrate with existing systems, audit trails on, exception routing in place. Production in weeks, not quarters — with the people who run the process bought in.
04
Optimize
Continuously improve throughput, accuracy, and exception handling. Each engagement should earn the next, expanding scope only as the foundation proves out.
Walk us through one of your workflows.
We'll map an automated version together — what it would look like, what it would take, what it would change.